Online Return/Exchange Policy
It is our goal at Bechdel Jewelers to satisfy our customers. Unless specified below, your online purchase may be refunded within 30 days from the original purchase date by the original client when accompanied with the sales receipt. Store credit and exchanges may be permitted within 90 days of purchase with receipt. A credit will be issued only upon receipt and inspection of the original purchased item (s). Any item (s) that show wear, use or has been mofified is not eligible for return or exchange. All warranty cards and explanation booklets must accompany the returned item (s).
In-Store Return/Exchange Policy
Unless otherwise specified below, your in-store purchase may be refunded within 30 days from the original purchase date by the original client when accompanied with the sales receipt. Store credit or exchanges may be permitted within 90 days of purchase with receipt. Any item that shows wear, use or has been modified is not eligible fro return or exchange. All warranty cards and explanation booklets must accompany the returned item. Sale items, splecial orders, completed layaways, modified and/or custom pieces are not returnable or exchangable. Gift receipts will be issued a merchandise credit only. Gift receipts are no redeemable for cash.
We regret that special orders are not returnable, and no refund or exchange can be made. All special orders require a 50% nonrefundable deposit. A special order constitutes any jewelry, gemstone, watch, or gift item ordered or altered a the the client's request.
Most items may be put on layaway for a maximum of 3 months with a minimum deposit of 25%. There must be monthly payment activity and the item (s) must be paid for in full by the end of the layaway period. Canceled layaways are subject to a 20% restocking fee, with the remaining blance to be issued as a store credit for 30 days. Completed layaways are not returnable or exchangable.
Custom designed jewelry involves metal, gems, and labor furnished by Bechdel Jewelers for a specific client. As such, all custom jewelry requires a 50% non-refundable deposit before any work begins. Every effort will be made by Bechdel Jewelers to accurately manufacture or produce the item (s) so ordered. Minor adjustments, such as sizing or texturing will gladly be done by Bechdel Jewelers to accomodate the wearer at either a modest fee or at no charge depending on the complexity of the work involved.